We are so excited to be part of your special day or event! These Terms & Conditions are designed to keep everything clear and fair for both you and Makeovers by Sonika. Please read carefully before booking.
Appointment Confirmation
To secure your appointment with Makeovers by Sonika, the following steps must be completed:
• Submit the inquiry form via makeoversbysonika.com.au or through the direct link provided.
• You will receive a tailored quote and pricing breakdown based on your request.
• Deposit payment details, amount, and payment deadline will be provided.
• Pay the required deposit by the deadline (deposits are non-refundable and non-transferable).
• Provide any missing appointment details (e.g., location, start time, number of people, etc.) if requested.
• You will receive a formal appointment confirmation once all information and payment are received.
⚠️ Please note: Appointments are only secured once all of the above steps are completed. If details or payment are not provided by the deadline, your preferred slot may be released to other clients.
1. Booking & Deposits
A non-refundable, non-transferable deposit is required to secure your booking. Bookings are not confirmed until this deposit has been received. Deposits reserve the agreed service, date, and time. If payment is not received within the specified timeframe, your slot may be forfeited.
2. Payments
The remaining balance is due on the day of your appointment or by the agreed date in your booking confirmation.
• All payments must be made via bank transfer or PayID.
• It is the client’s responsibility to ensure the balance is settled before the end of the appointment.
• Payment details will be included in your confirmation.
Authorised Payment Responsibility
By making a payment to Makeovers by Sonika, whether from your own account or on behalf of someone else, you confirm that:
• You are authorised to make the payment and agree to all Terms & Conditions.
• If payment is made by a third party (e.g., parent or guardian), it is considered intentional, authorised, and made with full consent.
• Any reversal or dispute claims will be responded to with booking records. Makeovers by Sonika reserves the right to take action if required.
3. Final Payments & Consumer Rights
All payments made to Makeovers by Sonika are final and non-refundable, including deposits, part-payments, and full balances.
Refunds or remedies will only be offered where required by the Australian Consumer Law; for example, if a service was not delivered, caused significant harm, or was substantially different from what was promised.
4. Cancellations & Refunds
We understand life can change, so we have a fair cancellation policy:
• Deposits are non-refundable and non-transferable, as they secure your date, time, and preparation.
• You may reschedule once only, with at least 21 days’ notice, subject to availability. The new date must be of the same value and within 6 months of the original booking.
• Cancellations with more than 21 days’ notice: Only the deposit is forfeited.
• Cancellations within 14 days or no-shows: The full balance will be charged.
• If Makeovers by Sonika cannot fulfil your booking, you will be offered a refund or rescheduled in line with Australian Consumer Law.
5. Rescheduling Policy
Appointments secured with a deposit are reserved exclusively for you.
• Reschedules are allowed once only, with at least 21 days notice.
• The new date must fall within 6 months and be of the same service type and value.
• A new date must be confirmed immediately to secure the reschedule.
• Deposits remain non-refundable and non-transferable.
• Requests within 21 days will be treated as cancellations and charged in full.
6. Trials & Studio Location
Trials are available Monday–Thursday at our home studio in Runcorn.
• Free visitor parking is available.
• Please provide 3 weekday options when requesting a trial.
• Trial sessions run for approx. 2 – 2.5 hours.
For travel bookings, Makeovers by Sonika will confirm details via email. No refunds will be issued if you are unable to travel to the studio or for circumstances outside our control.
7. Travel Bookings
• A confirmed address must be provided at the time of inquiry.
• A travel fee applies to all mobile bookings and will be confirmed in advance.
• If on-site parking is unavailable, please notify Sonika so alternatives can be arranged.
• Any parking fees incurred must be reimbursed by the client on the day (receipts will be provided).
8. Service Changes & Replacements
• The number of services confirmed in your invoice is final.
• Services cannot be reduced once booked.
• If someone is unable to attend, they may be replaced by another guest.
• Last-minute additions are subject to availability and may incur extra fees.
• Please avoid including “uncertain” guests in your booking; they can be added later if space allows.
9. Studio Bookings (In-Studio)
• Please arrive 10 minutes early.
• Arrivals more than 10 minutes late without notice may have services shortened or cancelled, with the full amount still due.
• Do not bring additional guests unless approved.
• Children are not permitted unless receiving a service and under adult supervision.
10. Correct Service Category
Bookings must reflect the correct category (e.g. bridal, bridal party, formal guest).
• Bridal services require additional time, care, and preparation, and must be booked under the bridal category.
• If a wrong category is booked, Makeovers by Sonika reserves the right to adjust pricing or refuse service unless corrected.
• Intentional misclassification will not be accepted and may result in cancellation without refund.
11. Communication
Clear, timely communication ensures your booking runs smoothly.
• If we don’t hear back within 24 hours of a request:
• More than 2 weeks before: Your slot will be cancelled and any payments forfeited.
• Within 2 weeks: Your booking will be cancelled, charged in full, and reopened to other clients.
12. Health & Safety
• Makeovers by Sonika reserves the right to refuse service in cases of contagious illness or unsafe conditions.
• Clients must disclose allergies, sensitivities, or medical conditions in advance.
• We are not liable for reactions unless due to proven negligence.
• Children and pets must be kept away from the service area.
13. Hair Preparation Requirements
Hair must be clean, completely dry, and straightened the night before the appointment. Proper preparation ensures your chosen style can be achieved beautifully without over-styling or overheating on the day.
If hair is not prepped (e.g. curly or textured hair needing straightening), extra time and fees will apply. Straightening before styling is considered an additional service (equivalent to a second hairstyle, charged at $100). If declined, the style will be adjusted within the booked time.
14. Safety Recordings
For safety, training, and verification, Makeovers by Sonika may record parts of a session. These recordings remain confidential and will only be shared if required for dispute resolution, legal, or insurance purposes.
15. Media Usage
We may capture photos or videos of your glam session (Bridal & Non-Bridal). These fall into two categories:
- Safety & Process Recordings: Confidential, never published unless required for dispute/legal purposes.
- Promotional Media: Photos/videos may be used in social media, website, or marketing. If you do not consent, please notify us in writing before your appointment.
Your privacy will always be respected. Declining promotional consent does not affect internal safety recordings.
16. Additional Charges
Additional fees may apply in the following cases:
• Parking fees: If paid parking is required.
• Extra services or overtime: Services not in the original booking (e.g. extra styling, look changes, extra people).
• Unnotified requirements: If important details were not disclosed during consultation and require extra time or products.
All additional fees are payable on the day and will be communicated clearly before proceeding.
Bridal Bookings – Additional Terms
• Deposits & Payments: A deposit secures your date. Deposits and payments are non-refundable. If needed, deposits can be transferred once to a new date within 6 months, subject to availability. Final balance is due 14 days prior to your wedding day.
• Cancellations: If you cancel, the deposit is forfeited. If Makeovers by Sonika cancels, compensation or rescheduling will be offered in line with Australian Consumer Law.
• Quotes & Modifications: Changes must be made before deposit payment. Once paid, changes require written approval.
• Additional Charges: Same as outlined in section 16 (parking, extra services, unnotified requirements).
Acceptance of Terms
By booking or paying a deposit, you acknowledge that you have read, understood, and agreed to Makeovers by Sonika’s Terms & Conditions.
These terms are compliant with the Australian Consumer Law.
For more information: Queensland Fair Trading
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